Subject: Tech Support Candidate - Surbhi Negi
From: Surbhi Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Nov 2021 01:23:38 -0500

Tech Support
Test

Name

Surbhi
Negi

E-mail

[email-masked]

Phone Number

(91) 9716762690

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

sql

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Footprints

technical support engineer

1 month notice

40k

Previous Employer 1

Newgen

technical support
engineer

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

clear the
cache and history of browser try to open the link in incognito tab and also try
to open the link in new browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

open
bluetooth from phone, switch on speaker , search the device / speaker on phone
and then connect / pair the speaker with phone

What according to
you makes you a good candidate for customer service or technical support
job?

technical skills

On a scale of 1 - 5
please rate your fluency in spoken English

4