Subject: Tech Support Candidate - Mohd Khurram Aftab
From: Mohd Khurram Aftab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 23:31:15 -0500

Tech Support
Test

Name

Mohd
Khurram Aftab

E-mail

[email-masked]

Phone Number

(+91) 7017558909

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Trainer

-

19000

Previous Employer 1

BPO convergence

CSA

24 Aug
19

10500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check that internet is working or
not, if internet is working i try opening any other website, do speed test, and
restart modem.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we have to open Bluetooth settings in
phone and turn bluetooth on and search for new device on the other hand make
sure the bluetooth speaker is in pairing mode if not we have to press and hold
play/pause button to turn on pairing mode (different steps in different
bluetooth speakers), once bluetooth speaker is in pairing mode we have to tap on
speaker name in our phone and connection will succeed.

What according to
you makes you a good candidate for customer service or technical support
job?

Understand customer problem and feeling attached with products
or services and helping customer with patients and politeness.

On a
scale of 1 - 5 please rate your fluency in spoken English

4