Subject: Tech Support Candidate - Nishant Jaiswal
From: Nishant Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 23:23:14 -0500

Tech Support
Test

Name

Nishant
Jaiswal

E-mail

[email-masked]

Phone Number

(+91) 9971755937

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 76

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bharati Airtel

NOC Engineer

38000

Previous Employer 1

Reliance Jio

Assistant
Manger

Nov-20

33000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, let's get obvious out of the way: are you
connected to the internet? Check the icon in the corner of your screen to see if
your computer detects a strong connection.

Try visiting other sites to see if they work. If some sites work and one
doesn't, it probably isn't your internet connection.

If you have problems with other sites, you might need to reboot your modem
and/or router, as any hiccups there can bring down your entire browsing
session.

Once you've narrowed down the problem to a single site (or a few sites), check
to see if those sites are down for everyone or just you. The aptly named
downforeveryoneorjustme.com is perfect for this, allowing you to type in any URL
to see if the site is up for other people

If the website in question is only down for you, you need to look at problems on
your end. Sometimes add-ons and other software can interfere with the proper
loading of a page—ad blockers being a classic example. If you have one
running, turn it off and reload the site to see if that works.

You might also try disabling other add-ons, or closing any other software that
may interfere with the web (like network monitoring programs). Sometimes
antivirus software can interfere with certain sites too, but take care—if it's
blocking a certain site from loading, there may be a good reason for that, and
disabling your security software could put you at risk.

To determine whether the problem lies with your browser or your PC as a whole,
fire up an alternate browser and try to visit the site. (If you usually use
Chrome, for example, try loading the site in Firefox or Edge.) You can also try
a private browsing window, which will load the site without the cookies used to
store your login info and track you around the web.

Similar to the above suggestion, try visiting the site on another device, like
your phone (connected to the same Wi-Fi network). If the site loads on your
phone but not your computer, you can narrow down the problem to your PC. If the
site doesn't load on your phone when connected to Wi-Fi but loads when Wi-Fi is
off, you'll need to start digging around in your router's settings—it's
possible the built-in security software, parental controls, firewall, or some
other option is blocking your access.

When you type an address—like www.ndtv.com—into your browser, it uses
something called a DNS server to convert that address to a numeric IP address
that directs it to the actual website. Sometimes, those DNS servers can go down,
or experience other issues that may prevent a site from loading properly, even
on different browsers. Try flushing your DNS cache to see if that helps, or
changing your DNS server entirely—you can always change it back if it doesn't
fix the problem.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Open your smartphone's settings and tap
Bluetooth. Make sure the switch is on. If the switch is blue, that means it's
on. If the switch is gray, tap it to turn it on.

Step 2: turn on your Bluetooth speaker

Turn on your speaker. When you buy a new Bluetooth speaker, it always starts in
pairing mode. This setting is required to find your smartphone. If you've
connected the speaker to another device before, you'll need to activate this
mode manually. In many cases, you can do this by pressing and holding the power
button. In some cases, the speaker has a separate Bluetooth button.

Step 3: Pair the Bluetooth speaker with your smartphone

Hold your smartphone close to the speaker and wait until it appears on the
Bluetooth screen under Other devices. In most cases, the speaker's name or brand
will appear here. Tap the name and your smartphone will establish a connection
to your Bluetooth speaker.

Both devices are now connected. Next time you turn on your speaker, it'll
automatically try to connect to your phone. Check if the connection is
successful by playing a music file on your smartphone. The sound should now be
played through your Bluetooth speaker. Don't hear anything at all? Turn up the
volume on both your smartphone and your Bluetooth speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

Excellent customer service involves meeting and
surpassing expectations. It means showing the customer how important he or she
is to you and the business by interacting with he or she in a friendly- helpful
and positive way.

Customer service involves being a kind, courteous, and professional face for the
company. It also involves listening carefully to customer wants and concerns.
Beyond listening, customer service is doing everything in one's power to
efficiently and accurately serve each customer.

On a scale of 1 - 5
please rate your fluency in spoken English

4