Subject: English Language Test - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 23:00:10 -0500

| | Foreign Language Screening Test

Name | Manoj Kumar    /  (0120) 7300721800    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer,

I would like to inform you that due to wrong address, courier person wasn't able to delivery the product, I am sorry for the inconveniences. Here what the best I can do for you is either I can provide you the replacement or complete refund. Please let me know the appropriate resolution which you want.

Thank you
Manoj kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello customer,

I am so sorry for the inconveniences that caused to you after installation. I am processing with replacement of new unit, I hope you will get smile after this. You will get this replacement unit within 2-3 working days.

Thank you
Manoj kumar

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