Subject: Tech Support Candidate - MOHD SALMAN
From: MOHD SALMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 13:01:24 -0500

| | Tech Support Test

Name | MOHD SALMAN
E-mail | [email-masked]
Phone Number | (+91) 9389131484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA SEC-16
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UNIVERSAL COMPUTER | SYSTEM ADMIN | JUNE 2021 | 18000
Previous Employer 1 | COMPUTER CAMPUS | SYSTEM ADMIN | MARCH 2015 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first identify the error as per networking is concern we need to flow some steps like
1.) is it physical level error or what ?
need to be checked the physical cables of connectivity of the user .
2.) Second check the provider or server room is there any down time is going on what .
3.)At the same time you need to check the other medium as well like domain is getting pinged or not from mobile or any other browser and so on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

the list of steps connecting the bluetooth are as bellow
power on the bluetooth devices on both devices > Scan the desired bluetooth device >get paired the devices > Enjoy the party

What according to you makes you a good candidate for customer service or technical support job?

1.) Listening
2.)Identity the issues as well mannered
3.)Replying the Customer with assurance that his/her problem will be get resolved as soon as possible manner
4)Last but not least greeting the customer at the end with smile

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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