Subject: Tech Support Candidate - Vivek Singh Bisht
From: Vivek Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 10:49:02 -0500

Tech Support
Test

Name

Vivek
Singh Bisht

E-mail

[email-masked]

Phone Number

(91) 9548596066

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NAINITAL

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Propshop

Sales
Intern

08/2019

8000/Stipend + incentive

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The following steps taken while troubleshooting
the problem:

1.Refresh the page.

2.Make sure JavaScript is enabled.

3.Make sure Cookies are enabled.

4.Clear your cache and cookies.

5.Make sure your web browser is up to date.

6.Restart your web browser.

7.Try a different web browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

The
following steps taken are :

1.Go to settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
quick learner

2. My communication and understanding skills

3. My management skills

4. coordination skills

5. I have a fast responsive nature.

On a scale of 1 - 5
please rate your fluency in spoken English

4