Subject: Tech Support Candidate - Megha Prasad
From: Megha Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 10:19:38 -0500

| | Tech Support Test

Name | Megha Prasad
E-mail | [email-masked]
Phone Number | (91) 8521187277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA sector 137
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | NA | 16,900
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make Sure the Internet Connection Works.
Restart My Device.
Check if the Website is Down for Everybody or Just Me.
Will try to open it over new incognito window.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Will turn on my bluetooth speaker
2.Check if bluetooth speaker is charged
3.Turn on my mobile bluetooth.
4.Pair them to connect.

What according to you makes you a good candidate for customer service or technical support job? | Great communication skills, ability to listen, patience, problem-solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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