Subject: Tech Support Candidate - Gopal Rajoria
From: Gopal Rajoria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 09:49:54 -0500

| | Tech Support Test

Name | Gopal Rajoria
E-mail | [email-masked]
Phone Number | (91) 8268861671
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Whitehat | Technical support | 23 June 2021 | 39000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So I will check the browser setting and clear the browsing history and allow the setting of the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting option.
2. Select the bluetooth setting.
3. Then pair the Bluetooth speaker.
4. Then click ok, now it get connected.

What according to you makes you a good candidate for customer service or technical support job?

In technical support there is something learn new thing.
Troubleshooting is good and get postive feedback from customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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