Subject: Tech Support Candidate - Jawed Alam
From: Jawed Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 08:50:20 -0500

| | Tech Support Test

Name | Jawed Alam
E-mail | [email-masked]
Phone Number | (+91) 7209666140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | A-238, Khan Manzil, Thoker no 7, Abul Fazal, New Delhi - 110025
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vision Plus security controls Pvt Ldt | senior Network Engineer | 1 August 2018 to 1 March 2021 | 25000
Previous Employer 1 | Technosys Security Systems Pvt Ltd | Project Engineer | 17’Oct 2017 to 7 July 2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | What is the error show? please mention the errors on this question.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off.

1.Swipe down from the top of the screen.
2.Tap Bluetooth.
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

Step 1: Pair a Bluetooth accessory

Important: Your devices stay paired until you unpair them.

Step 2: Connect

1. Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4. In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are  connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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