Subject: Tech Support Candidate - Diksha Dhar
From: Diksha Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 08:12:35 -0500

| | Tech Support Test

Name | Diksha Dhar
E-mail | [email-masked]
Phone Number | (91) 7889774320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check if i have a working internet connection ,secondly i will check if i have entered the right website name and lastly check with the VPN if the website is actually accessible by the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1: Turn on the Bluetooth speaker
step 2: Turn on the Bluetooth of your mobile device in settings.

step 3: After turning on the Bluetooth scan for devices available to pair,check the name of your Bluetooth speaker and click on pair.

step 4: Once pairing is successful Bluetooth device gets connected.

What according to you makes you a good candidate for customer service or technical support job? | Capability to listen and understand the queries of customers and being able to resolve them patiently and within given time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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