Subject: Tech Support Candidate - MAHESH SHARMA
From: MAHESH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 05:34:57 -0500

| | Tech Support Test

Name | MAHESH SHARMA
E-mail | [email-masked]
Phone Number | (91) 8208139486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | nagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will clear recent history cookies and cache and after that i will again try to open that website.
if there is a problem with the website itself in that case i will have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

i will hold my mobile phone closeto the speaker and wait until it appears on the bluetooth screen under other device.
in most cases the speaker's name or brand will appear there TAP THE NAME and your smartphone will establish a connection to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

My greatest strength is my communication skills I love interacting with different people and have patience to listen to them.
Many people approach me to help them take decisions as they believe i can analyse things better.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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