Subject: Tech Support Candidate - Bhavesh Goplani Bhavesh
From: Bhavesh Goplani Bhavesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 02:26:07 -0500

| | Tech Support Test

Name | Bhavesh Goplani Bhavesh
E-mail | [email-masked]
Phone Number | (91) 7020661160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nashik
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Webwin Digitech | Business development executive | 11th september 2021 | 35000
Previous Employer 2 | Tata consultancy services | Customer service representative | 29th august 2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I would run a command of flush. Ipconfig/flush and press enter and then gpupdate/force. This will remove all the bugs and the website shall then resume
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the bluetooth on mobile phone and on laptop/desktop by clicking on right hand side below corner where bluetooth icon would be present. Then scan on PC for available devices. Click on the bluetooth name of the mobile.
What according to you makes you a good candidate for customer service or technical support job? | Communication skills. Soft skills. Empath/sympathy. Typing skills. Management skills. Email etiquette
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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