Subject: Tech Support Candidate - Aftab Alam
From: Aftab Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 02:21:04 -0500

| | Tech Support Test

Name | Aftab Alam
E-mail | [email-masked]
Phone Number | (+91) 9479131297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shaheen Bagh Jamia Nagar , New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next Education India Pvt Ltd. | Team Leader | 2020 | 37
Previous Employer 1 | Zoom Network & Service | Network Support Engineer | 2015 | 20
Previous Employer 2 | SA Integrated Solutions | Desktop Support Engineer | 2013 | 12

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the network cable is it correct or not. then i will check switch & Modem is working or not. then i will use a ping command to check the network. If all are fine and working perfectly. Then may be its blocked by administrator through the group or security policy.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | we need to open the setting menu and will on Bluetooth and then need to search and once i will found the Bluetooth speaker name and will select and it will be paired through the code and it will be working.
What according to you makes you a good candidate for customer service or technical support job? | Its all about our knowledge and qualification. First i will be a good listener from clients and customers words. Then accordingly i will reply the answer to clients and customers to resolve the issue.  If issue is critical and i will inform in perfect manner these are the issue so may be it will take some. Please keep patients and we will resolve the soon.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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