Subject: English Language Test - Ashwani Sharma
From: Ashwani Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 01:13:41 -0500

Foreign Language
Screening Test

Name

Ashwani
Sharma    /  (91) 8433451066
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Sir / Mam,

A very good morning to you. Hope you are doing well.

Your order was shipped by us and it was given to the courier company as per the
schedule time also.

But we came to know that the address mentioned for the delivery is not up to the
mark or may be the wrong one.

So it is our request to you to please check your delivery address so that you
can get your product on time.

For any further assistance feel free to contact us.

We are here to help you.

Have a nice day.

Best Regards

Ashwani Sharma.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir,

Firstly sorry for the inconvenience caused.

Hope you have checked the TV cabinet before our team had installed it as it was
bought by you few days back as you have mentioned in you e-mail.

Well will look into this matter further and will keep you updated.

Have patience and feel free to contact us for any further assistance.

Have a nice day.

Best Regards

Ashwani Sharma