Subject: Tech Support Candidate - Sumit giri
From: Sumit giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 01:05:03 -0500

| | Tech Support Test

Name | Sumit giri
E-mail | [email-masked]
Phone Number | (+91) 8586891993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SAHIBABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | cogent e-services | csa | feb 2020 | 12000
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if a customer facing a problem while opening a certain link first step is to check internet connectivity if its working or not. if there is no issues with internet connectivity then try to open the site form some other browser. then try again with the same browser. And always keep the browser up to date.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first open the bluetooth speaker. then open the bluetooth in mobile phone.  Select the bluetooth of speakers name then pair with that. after pairing bluetooth speaker is ready to use.
What according to you makes you a good candidate for customer service or technical support job? | i have worked as customer support and technical support. i am good listener and good understander.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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