Subject: Tech Support Candidate - Akash S
From: Akash S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 01:47:52 -0400

Tech Support
Test

Name

Akash
S

E-mail

[email-masked]

Phone Number

(91) 9995372187

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

kerala

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Byjus

business development
associate

nov 30

25000 per month

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

*check the internet connection

*open a new tab and check to see if you can load another website

*if you can't open another site use another browser

*then also its not working ,clear the cookies and cache

*sometimes restarting may do the job

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

*swipe down
your phone screen press and hold the Bluetooth option

*Also make sure to switch on the Bluetooth speaker

*Tap the name of the Bluetooth speaker which appear on the screen of your
phone

* If you don't find Pair new device, check under "Available devices" or tap
More. Refresh.

What according to you makes you a good candidate
for customer service or technical support job?

I used to
work in Byju's The Learning App where I talk with lot of customers on daily
basis and I'm confident that I can talk and resolve customer problems and also I
am a good fit for this position for several reasons, but most specifically
because of my dedication to going above and beyond in a job.

On a
scale of 1 - 5 please rate your fluency in spoken English

4