Subject: Tech Support Candidate - Sujith Balaji
From: Sujith Balaji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 01:36:20 -0400

| | Tech Support Test

Name | Sujith Balaji
E-mail | [email-masked]
Phone Number | (+91) 8015470465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Trichy, Tamilnadu
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Idfc First Bank | Sales Officer and Back end support | 20.092021 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, open a new tab to try loading another website, if not working, relaunch the browser, if not try clearing cache and cookies, and check for browser updated versions, then finally internet connectivity, at last troubleshooting the diagnosis option available in the browser due to non connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth device and in phone. Find for the device name in search list. Tap for paring. Mobile is now connected with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | Customer service make me a good candidate in accordance with me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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