Subject: Tech Support Candidate - Ashish Patel
From: Ashish Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Nov 2021 00:01:44 -0400

Tech Support
Test

Name

Ashish
Patel

E-mail

[email-masked]

Phone Number

(+91) 9667765967

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Greater Noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SAR Travel Solution Pvt. Ltd.

Operations executive

June 21

15,171

Previous Employer 1

Global Express
Aviation

Operations Manager

Oct 19

15000

Previous
Employer 2

Aircab Aviation Pvt. Ltd.

Flight Supervisor

Sep 18

14000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open Browser - Search website - if website is
unable to open and found a error then click on details show at bottom - click on
advance options - troubleshoot problems - close that page once troubleshoot is
complete - go back to search page - search website it will be
opened.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth on your mobile - turn on
bluetooth device - search nearby bluetooth devices on your phone - connect to
the bluetooth speaker - pair this device pop-up will be shown - click on pair to
get easily connected to that speaker next time onwards - start listening music
in your speaker once its paired.

What according to
you makes you a good candidate for customer service or technical support
job?

I belong to technical background and through out my carrier/
experiences i had always been into the profile where i had to consult/ resolve/
interact with the customers international as well as domestic. The word which
defines me most as per my work experience is Customer Support Representative.
So, i hope it would be a best opportunity for me to showcase my skills related
to customers interactions or resolutions.

On a scale of 1 - 5
please rate your fluency in spoken English

5