Subject: Tech Support Candidate - Manuj Gaur
From: Manuj Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 23:39:38 -0400

| | Tech Support Test

Name | Manuj Gaur
E-mail | [email-masked]
Phone Number | (+91) 8394021489
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase-3
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Capline Services | Process Associate | October 31, 2020 | 17.5k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all ,I will clear all the cookies in my browser.Then I will try to open in again , if the same thing happens then I will try to open the website on another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first I will open the Bluetooth of my mobile phone. Then I will press scan button on my device to search near by Bluetooth devices . While my mobile is scanning nearby devices I will keep pressing Bluetooth button of my speakers so that I can be scanned. Once it will get scanned then I will do pairing of devices and it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

Candidate must have good communication skills. He/she must have good listening skills. Candidate must be ready to work in pressure situation or ready to work overtime.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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