Subject: Tech Support Candidate - Shivangi Sharma
From: Shivangi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 23:35:52 -0400

| | Tech Support Test

Name | Shivangi Sharma
E-mail | [email-masked]
Phone Number | (971) 3566832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I would check my internet connection. Then, I restart/Shut down my device. If further, problem are not solved then I prefer google searches to take some help such as troubleshoot process, settings change, etc. Yet, if problem are not resolved then I like to take software expert help.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. 'ON' the Bluetooth speaker and also 'ON' Bluetooth of your mobile phone.
2. Pair Bluetooth from among the pairing option of your device.
3. Enjoy

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills.
2. Responsiveness and accountable behaviour.
3. Positive attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |