Subject: Tech Support Candidate - Omer Khan
From: Omer Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 21:36:26 -0400

Tech Support
Test

Name

Omer
Khan

E-mail

[email-masked]

Phone Number

(91) 8076300747

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Telus international

Team Manager

July
2020

51000

Previous Employer 1

ATS Solutions

Manager

March
2019

50000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check right URL like http/https

Check internet connection

Clear history and cookies

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn in
bluetooth on mobile and speaker to pair them

What according to
you makes you a good candidate for customer service or technical support
job?

I am good with people interactions and have a good technical
knowledge

On a scale of 1 - 5 please rate your fluency in
spoken English

5