Subject: Tech Support Candidate - Lavanya Singh Arya
From: Lavanya Singh Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 16:13:18 -0400

| | Tech Support Test

Name | Lavanya Singh Arya
E-mail | [email-masked]
Phone Number | (91) 9667592252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida, Sector 100
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
I am confident in being a quick learner.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Amazon | Customer Support | December 2020 | 22,000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I will check my internet connection.
Step 2- I will look for any hardware issue.
Step 3- I will troubleshoot the connection/browser according to the specific issue.
Step 4- If issue persists, I will seek professional help.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Switch on the Bluetooth Device and Check it's name.
Step 2- I will switch on the Bluetooth on the phone and click on the name of the same bluetooth speaker.
Step 3- When a pop-up comes up, I will choose the option 'Pair with xyz'

Step 4- If no issues arise, this should connect me to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I present to you a composed, logical and self-correcting candidate.  I can assure you there might be some technical specifications that I might need to learn. But in core, hospitality towards the help seeking customers will be my goal.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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