Subject: Tech Support Candidate - Riaz Ahmed
From: Riaz Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 15:01:42 -0400

| | Tech Support Test

Name | Riaz Ahmed
E-mail | [email-masked]
Phone Number | (+91) 9906390531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sun rise school | Teacher | 31 march 2017 | 22k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you try to visit a website and it doesn’t open, first try to fix the error with these troubleshooting steps:

Check the web address for typos.
Make sure your internet connection is working normally. If your internet connection is unstable, learn how to fix internet stability .

In nutshull sometimes we can use vpn for opening websites like thunder.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. Scroll down to the other devices section under Bluetooth settings. Make sure your phone is in discoverable mode as well. Under 'other devices' select the speaker you want to pair and click on it.
What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner and i have all of these qualities,  you will meet  all of these qualities from me thats why i am a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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