Subject: Tech Support Candidate - Ashwani Kumar
From: Ashwani Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 14:51:46 -0400

| | Tech Support Test

Name | Ashwani Kumar
E-mail | [email-masked]
Phone Number | (91) 7503310730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Computer operating

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mpv marketing pvt Ltd | Logistics | August 2019 | 14000
Previous Employer 1 | Domus.asia | Logistics | Dec 2020 | 16500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet.it will be ok. after that I will check troubleshoot setting. I will also check permission is given or not for this website. Everything will be ok. I will talk to customer care. There is no issue in ndtv server...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open my phone bluetooth and also open speaker bluetooth. I will search speaker bluetooth name. After that I will get bluetooth name. I will click bluethoot name. By chance it will not connect. I will check permission of connectivity.
What according to you makes you a good candidate for customer service or technical support job? | Confident, Problem solving, behaviour, quick response,polite.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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