Subject: Tech Support Candidate - Ritu Rawat
From: Ritu Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 12:32:29 -0400

| | Tech Support Test

Name | Ritu Rawat
E-mail | [email-masked]
Phone Number | (91) 7991443309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 53
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | CSA | | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to clean the cache and cookies.
Need to clean history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Need to open bluetooth of both devices.
Will search the name of speaker and select the option connect

What according to you makes you a good candidate for customer service or technical support job? | I am patient and calm will be able to handle situation and has problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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