Subject: Tech Support Candidate - TARUN SHARMA
From: TARUN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 11:25:55 -0400

Tech Support
Test

Name

TARUN
SHARMA

E-mail

[email-masked]

Phone Number

(91) 9773585779

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shahdara

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

JJ Enterprise

EA+ CSE

8 Feb 2021

22000

Previous
Employer 1

SCEH

EA + CSE

7 Apr 2018

18000

Previous
Employer 2

Intarvo Technologies Ltd

CSE technical

2012

12000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Refresh the Webpage

2. Check for Enabled Javacript

3. Check for Enabled Cookies

4. Clear Cache and Cookies

5. Update Web Browser

6. Restart Web Browser

7. Try A Different Browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Activate
mobile bluetooth

2. Power on bluetooth speaker

3. Put the speaker in pairing mode

4. Wait foe the phone to get connected

5. Connect and play music

What according to you makes you a good candidate
for customer service or technical support job?

I have
worked in the same domain in HP service centre and e-commerce sector.

I have passion for this profile with customer win win attitude.

On a
scale of 1 - 5 please rate your fluency in spoken English

5