Subject: Tech Support Candidate - Khushbu Khan
From: Khushbu Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 11:23:48 -0400

Tech Support
Test

Name

Khushbu
Khan

E-mail

[email-masked]

Phone Number

(+91) 9910648877

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

noida sector 75

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ICCS

call support

10K

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

first
will check the url of website, if that is ok or not

second, i will make sure if internet connectivity is there or not. will check
network cable or WiFi

third, I will check according to error. Website may be down

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the Bluetooth speaker

2. turn on Bluetooth on mobile and speaker

3. sometimes we have to enable pairing mode in speaker

4. In mobile Bluetooth settings, check the device list,  speaker name must be
showing there

5. click on that device in Bluetooth section and then it will ask to pair and it
will connect now.

6. in some devices it gets connected at this point but sometimes we have to put
pairing code.

What according to you makes you a good candidate
for customer service or technical support job?

I have
good knowledge but did not get opportunity. mu communication is good and If i do
not know resolution of any issue, but atleast I know how to find
it.

On a scale of 1 - 5 please rate your fluency in
spoken English

5