Subject: Tech Support Candidate - Md Sagir
From: Md Sagir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 10:51:17 -0400

Tech Support
Test

Name

Md
Sagir

E-mail

[email-masked]

Phone Number

(201301) 7557301021

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sec 58

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infosys

Technical support

10 July 2021

30

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Troubleshooting is a form of porblem solving,aften applied to
repair failed product or processes on a machine or a system.It is logical
systematic search for the source of a problem in order to solve it, and make the
product of process aperation again

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

You can use
Bluetooth to connect some devices to your phone without a cord. After you pair a
Bluetooth device for the first time, your devices can pair automatically. If
your phone is connected to something through Bluetooth, at the top of the
screen, you'll see a Bluetooth icon .

Important: Some of these steps work only on Android 10 and up. Learn how to
check your Android version.

Swipe down from the top of the screen.

Tap Bluetooth .

Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in
Airplane mode.

What according to you makes you a good candidate
for customer service or technical support job?

Tech
support workers manage, maintain, and repair IT systems. Their responsibilities
include diagnosing and repairing faults, resolving network issues, and
...

On a scale of 1 - 5 please rate your fluency in
spoken English

5