Subject: Tech Support Candidate - Yogalakshmi J
From: Yogalakshmi J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 10:34:33 -0400

Tech Support
Test

Name

Yogalakshmi
J

E-mail

[email-masked]

Phone Number

(91) 7639778571

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Karnataka
Bangalore

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hewlett Packard

Assistant Manager

05/03/2015

Previous Employer 1

DTS Information
systems

Senior Medical Transcription

29/09/2007

Previous Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Hi Team,

I am very glad to answer here. I will first check internet connection, then
check blocked websites, clear temp files and cache files. Restart the
browser.

Thanks,

Yogalakshmi J

91 7639778571

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First switch on the bluetooth in the phone.
Check if charge is there in the bluetooth speaker. Switch on and select the
speaker from available bluetooth devices and try to pair. Once it is
successfully paired you can use it.

What according to
you makes you a good candidate for customer service or technical support
job?

I got 3 year consecutive customer experience award in the
past

On a scale of 1 - 5 please rate your fluency in
spoken English

5