Subject: Tech Support Candidate - Kumari Ruchi Kumari
From: Kumari Ruchi Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 10:25:33 -0400

Tech Support
Test

Name

Kumari
Ruchi Kumari

E-mail

[email-masked]

Phone Number

(91) 9953697592

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon development center

Resolution Specialist

30 days

42
thousand

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Refresh the page.

2.Make sure cookies are enabled.

3.Check internet connectivity

4.Clear chache and cookies.

5. Check if the Website is Down for Everybody or Just Me.

6.Restart the Device.

7.Try different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Tap Bluetooth.

3.Touch and hold Bluetooth.

4.In the list of paired devices, tap a paired but unconnected device.

5.When your phone and the Bluetooth device are connected, the device shows as
"Connected

What according to you makes you a good candidate
for customer service or technical support job?

It's my
passion and commitment to service customers with sincerity by means of
acknowledging and emphasizing for whatever they're going through for them to
feel that we understood their concerns and at the same time for them to feel
that they're being valued. For me, customer engagement is really important
because we're not just here to answer or resolve their queries but also for them
to treat us like a friend not just a robot to help them out since we only got to
talk to them once. Product knowledge, phone skills are just basics that are easy
to learn but a "can-do or willingness to help attitudes" are something that you
can do if you are passionate on wat you are doing.

On a scale of 1 - 5
please rate your fluency in spoken English

5