Subject: Tech Support Candidate - Shiv Gopal Mishra
From: Shiv Gopal Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:56:29 -0400

| | Tech Support Test

Name | Shiv Gopal Mishra
E-mail | [email-masked]
Phone Number | (+91) 9140188436
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bada Business Kanpur | IBC Manager | 31 October 2021 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll simply write ndtv on google and look for similar results and I'll select the website by following the link address of website and the main desired website will be opened!
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings and find out the bluetooth option and switch on the turn on bluetooth button to open the bluetooth!
What according to you makes you a good candidate for customer service or technical support job? | I have keen interest in customers service and problem solving and I have an experience of sales counselor in Ed-Tech where I had to deal with entrepreneurs to sell them problem solving courses by solving there problem by understanding their needs and expectations and I would like to apply for the this position and I have been selected in HCL technologies lucknow as Network help desk in my second year of graduation as I have interest in technology!
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |