Subject: Tech Support Candidate - Bilal Hasan
From: Bilal Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:42:13 -0400

Tech Support
Test

Name

Bilal
Hasan

E-mail

[email-masked]

Phone Number

(+91) 9897273248

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Zakir nagar okhla

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I'll check internet connection if my
computer is connected then I'll check the date of my computer is updated or
not

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.switch on the bluetooth speaker

2.switch on the bluetooth in mobile

3.search for new bluetooth device in mobile

4.pair the bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

I have good convincing skills for customer support and can
understand customer what he or she needs and on that basis i can provide the
solutions for any problems of the customers.

I also have some technical skills in IT as i have faced many technical problems
in my personal computer regarding windows installation and partition styles and
boot orders so I'm confident to be work in IT industry. I'm a good learner and
curious to learn new skills anytime and i also like to deal with problems by
myself it helps me to learn skills.

On a scale of 1 - 5
please rate your fluency in spoken English

3