Subject: Tech Support Candidate - RAHUL PANDEY
From: RAHUL PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:20:57 -0400

| | Tech Support Test

Name | RAHUL PANDEY
E-mail | [email-masked]
Phone Number | (91) 8827259914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
SQL DEVELOPER

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many step to troubleshoot the problem .
1.we trying another browser.
1.we trying another device.
If we want to clear this first we clear the history of browser.
3 after check the proper internet connection.
4 sure the connection speed is better .
If is not good check this
Clear cookies and chache data in browser
5.switch of or restart computer
6.try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to our mobile.
1.open setting
2.click on bluetooth and connectivity
3 on the bluetooth.
4 check the nearby device
5.choose the our speaker name.
6 make a connection and pair device
7 connected.

What according to you makes you a good candidate for customer service or technical support job?

My skill and give the best support to customer. And solve the any problem and detection the problem
If we want to be good customer care we have a good skill for handling customer . If any customer is angry and talking to rudly so will handle to have a skill very good and be have a good communication skills. Is make to good condidate for customer service and technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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