Subject: Tech Support Candidate - Jyoti Joshi
From: Jyoti Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 09:04:03 -0400

| | Tech Support Test

Name | Jyoti Joshi
E-mail | [email-masked]
Phone Number | (+91) 9205735842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva Services Pvt ltd | Sr Trainer | 9 Oct 2021 | 33k
Previous Employer 1 | Arvato bertelsmann | Trainer | Oct 2018 | 26k
Previous Employer 2 | Wns global services | Sr associate trainer | 2015 | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will read the error message, and will make the correction basis the error message. Post this I will again try to reach out to the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Enable bluetooth on mobile phone and speaker
Pair the device by clucking the name option.

What according to you makes you a good candidate for customer service or technical support job?

I have a good experience in customer service Industry and I am a frequent user of mobile phone and laptop.
I can guide others also in a appropriate manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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