Subject: Trainer Candidate - Mohammed Alhamzi
From: Mohammed Alhamzi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 08:54:36 -0400

Tech Support
Test

Name

Mohammed
Alhamzi

E-mail

[email-masked]

Phone Number

(+91) 8074918735

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Amazon

Online chat service

30/06/2020

39,000

Previous Employer 2

SVCET

Administration Office

18/07/2021

28,000

If Selected, how much
time do you need to join?

One day

Please briefly describe your work experience specifically in
training?

I got to work with Amazon with the help of my
teacher while I was studying  MBA. The whole training period was only two week,
and I came to know that these two week were enough to know the work-nature, I
was tensed to work with one of the world famous leading company.

The technique and strategy the company was using to train us was perfect, hence
there were focusing on understanding the importance of our job in the company
and its the base of success of the company.

The training were conducted on two stages, Stage one was all about the system
and the software they are using and overview of the company and the importance
of our rule in the company. At the second stage we were tough how to handle
chats and Emails.

Since not all scenarios can be covered in two week I was getting help from my
supervisor and my senors.

I worked hard and spent more time on understanding the work environment,  since
I truly love the work idea of serving the customer as I have always helped to
help others and provide a service, I was able to proof myself.

The overall experience was overwhelming to me and I enjoyed it, since I learned
a lot and leaned how things works around me. Also I got to know some awesome
friends who I still in touch with them till today.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

As they say " What does not kill you make you
stronger", this sentence has helped me to work hard and over-come many difficult
and challenging situations. And I always knew no matter how difficult the
situation is there must be a way out, and if you work hard you gonna find an
easy way.

One of the most difficult situation situation happened with me during my MBA
studies, Where I came to India to study MBA by self financing. Due to the war
situation in my country 'Yemen' it was difficult for my family to support me
with money, so

I had to find a work to bear some of the weight my family have. I proved myself
in college i was studying at and find work there, I also worked in too many
filed just to survive. A teacher of mine has introduced me to work with 'Amazon"
and I was really happy to get to work with one of the most famous companies in
the world and I felt lucky as I always it attracting what customer service do
and I also want to see how things work around me.

Unfortunately the work with Amazon started in the same time with my College
mid-Exams  Where I had to manage between proving my self to the new work and
passing the exams which is the main reason I came here for. I was in too much
stress physically and mentally, there was not time for my self as both of them
were very important to me, hence I was working in order to gain some money to
support me in college.

The whole situation did not last long and I was able to create a plan and work
accordingly and with hard work everything can be possible. At the end I had an
excellent grade in exams and got to know the whole work environment. I will
always be grateful for this experience since I found out what a person can
achieve in a day.

I also had a difficult situation while training a team, the  difficulty lay in
the communication, where we had to contact and look over many agents at the same
time as it was conducted online. It was my first experience and it was so
intense. I believe if it was conducted offline I would have done
better.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

* Great
Customer Service works for a long term relationship with the customer and to
make happy and satisfied.

*Great Customer Service goes 'Extra-mile' to serve the customer even though it
is out of his job jurisdictions

*Great Customer Service work with high efficiency and take into consideration
time, services, quality of the work..etc,.

* Great Customer Serve try to Solve the issue instantly while Good Service solve
the issue in steps and with delay.

What according to
you makes you a good candidate for this position?

From my
previous experience with Amazon, I worked extensively in order to develop the
necessary and specific skills which allowed me to handle the work easily and
prove myself to the company.I believe that I am an organized person, which makes
me do my job in a quick manner and make me a great choice to manage an executive
calendar, I am extremely personable, so I feel confident handling phone chat and
email correspondence. I am also very adaptable. If the executive has a sudden
change of plans, I will quickly and confidently handle all the updates to their
schedule."

I feel that i am well-qualified candidate for your job as I love doing what I do
which is giving service and help other, and sometimes that overcome my own
responsibility towards myself. My work is clear no matter where I work,and not
only in job bases but also with my daily tasks and duties.

On a
scale of 1 - 5 please rate your fluency in spoken English

4