Subject: Tech Support Candidate - Neeraj Singh
From: Neeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 08:48:14 -0400

Tech Support
Test

Name

Neeraj
Singh

E-mail

[email-masked]

Phone Number

(+91) 9716101802

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

It infocube it services

Technical support
Engineer

Aug 2020

40000

Previous Employer 1

Exceller computer services
LLP

Technical support Engineer

Sept 2018

38000

Previous Employer 2

Quattro global services Pvt
Ltd

Technical support Engineer

June 2015

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We need to check first internet is working or
not.

We need to check the different website if that is working that means we have to
check in different browser. If it's not working again. We have to clear history
and data and try to open that website again. It will be work fine.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

We have to turn on both device and tab to bluetooth and pair
both of them. If it's paired than definitely it will be work fine.

What
according to you makes you a good candidate for customer service or technical
support job?

I decided to go into technical support because
I’ve been fascinated by technology all my life, and I also love working with
people. I want to use my technical know-how to directly solve issues customers
are having. I want to be the person that makes life easier and more enjoyable
for folks who’ve run into a problem.

On a scale of 1 - 5
please rate your fluency in spoken English

4