Subject: Tech Support Candidate - Neeraj Singh
From: Neeraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 08:48:02 -0400

| | Tech Support Test

Name | Neeraj Singh
E-mail | [email-masked]
Phone Number | (+91) 9716101802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | It infocube it services | Technical support Engineer | Aug 2020 | 40000
Previous Employer 1 | Exceller computer services LLP | Technical support Engineer | Sept 2018 | 38000
Previous Employer 2 | Quattro global services Pvt Ltd | Technical support Engineer | June 2015 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to check first internet is working or not.
We need to check the different website if that is working that means we have to check in different browser. If it's not working again. We have to clear history and data and try to open that website again. It will be work fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to turn on both device and tab to bluetooth and pair both of them. If it's paired than definitely it will be work fine.
What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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