Subject: Tech Support Candidate - Vishesh Jaiswal
From: Vishesh Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 08:11:40 -0400

| | Tech Support Test

Name | Vishesh Jaiswal
E-mail | [email-masked]
Phone Number | (91) 7999388597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CONCENTRIX DAKSH INDIA PVT ltd | Tech support Engineer | | 39000
Previous Employer 1 | Tech Mahindra | Network support Engineer | | 29000
Previous Employer 2 | GIESECKE AND DEVRIENT PVT ltd | Assistant engineer | | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reset and clean browser
Clear cookies and caches
Check for primary DNS AND SECONDARY DNS IP
Try to access other sites
Need to check for router login page
Try to access same site on other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on blutooth
Pair device on both the devices

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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