Subject: Tech Support Candidate - Mohammed Alhamzi
From: Mohammed Alhamzi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 08:00:42 -0400

Tech Support
Test

Name

Mohammed
Alhamzi

E-mail

[email-masked]

Phone Number

(+91) 8074918735

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Amazon

Online Customer
Service

30/06/2020

39000

Previous Employer 2

SVCET

Administration Office

15/7/2021

28000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

here I
list in steps what I would do if I have a connection issue with the internet.

1. I can go the network section in setting and see how much is the input &
output bandwidth, or log in to the router IP address and check the status of the
connectivity.

2. I can check other well known site like www.landmarkgroup.com.

3. I can try to  check the adapter that if  i am using a cable.

4. I can also re-start the browser or use another browser to check if it is
going to work again

5. If that did not work and can try to Automatically troubleshoot the issue.

6. I would also try to re-start the PC/Laptop. and in many cases it may
work.

7. If can also check to connect another network and check if i find connectivity
or not.

8. I would also re-start the router and see if that going to work.

9. Otherwise I will have to call the Customer Service and they will definitely
going to help me regarding that

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Here is what i would do if I want to connect a
Speaker to my phone or PC.

First of all I will have to turn on the bluetooth  the mobile phone and the
speaker.

And the I press the button for activating the Bluetooth on speaker. In the same
time I press the option " Search for new devices" on my phone/PC.

Once I see the Speaker name on the list I press connect. It may ask me for a COD
which is specified in the Speaker Manual.

Finally it get connected and I enjoy Listening to Music.

What
according to you makes you a good candidate for customer service or technical
support job?

From my previous experience with Amazon, I worked
extensively in order to develop the necessary and specific skills which allowed
me to handle the work easily and prove myself to the company.I believe that I am
an organized person, which makes me do my job in a quick manner and make me a
great choice to manage an executive calendar, I am extremely personable, so I
feel confident handling phone calls, chat and email correspondence. I am also
very adaptable. If the executive has a sudden change of plans, I will quickly
and confidently handle all the updates to their schedule."

I feel that i am well-qualified candidate for your job as I love doing what I do
which is giving service and help other, and sometimes that overcome my own
responsibility towards myself. My work is clear no matter where I work,and not
only in job bases but also with my daily tasks and duties.

On a
scale of 1 - 5 please rate your fluency in spoken English

4