Subject: Tech Support Candidate - Pavan Mudalagi
From: Pavan Mudalagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 08:00:42 -0400

Tech Support
Test

Name

Pavan
Mudalagi

E-mail

[email-masked]

Phone Number

(+91) 9008177168

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Bangalore

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Equilize Consultech Pvt Ltd

System engineer

8th November
2021

37300

Previous Employer 1

Randstad India

L1 support
engineer

18th Oct 2019

Previous Employer 2

K2 consulting

IT support
engineer

Aug 9th 2019

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check internet connection is proper or
not.

I will check is that accessible for our domain.If not I can check with Web
server team for access with proper procedure.

I will check is it browser properly update to new version or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth option.

Turn on bluetooth device.

And select bluetooth device name.pair the device.

Once it will paired it will connect to phone.

What according to
you makes you a good candidate for customer service or technical support
job?

I love to help people who are facing technical issues with
daily routine work

On a scale of 1 - 5 please rate your fluency in
spoken English

4