Subject: Tech Support Candidate - Rohit Rohit
From: Rohit Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 07:31:44 -0400

| | Tech Support Test

Name | Rohit Rohit
E-mail | [email-masked]
Phone Number | (91) 7003986589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Amrapali princley estate noida-76
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Health total | Team manager | 5.11.2021 | 40000
Previous Employer 1 | Truweight wellness pvt ltd | Assistant manager | 20.07.2019 | 40000
Previous Employer 2 | Mahindra holidays ltd | Customer handling executive | 12.04.2018 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i will check my internet connection by try visiting other site to see if it works or not.

2- if still getting problem, i will browse cached of certain page. Will clear its cache and delete cookies.

3- i will disable add-ons and reload the site to see if that works.

4- last but not least i will try another browser ( crome, firefox, safari) to check if it load the page or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To pair a bluetooth device:
1- i will go to settings to switch on my bluetooth and then switch on my mspeaker.

2- i will tap pair new device.

3- tap if name appears and start pairing.

Once paired , it means it’s connected

What according to you makes you a good candidate for customer service or technical support job?

1- i am a good listener.
2- i often use positive word with customers.
3- i have a clear and sound communication skill.
4- i have patience
5- customer satisfaction is the top most priority for me .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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