Subject: Tech Support Candidate - Rahul Rawat
From: Rahul Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 07:01:34 -0400

| | Tech Support Test

Name | Rahul Rawat
E-mail | [email-masked]
Phone Number | (91) 9971097400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Baljeet Nagar west patel nagar New Delhi-110008
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
SCCM, office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lucid Holdings India Private Limited | IT Support specialist | 25th of Oct 2021 | 57577
Previous Employer 1 | Normet India Private Limited | IT Support officer | 19th of Mar 2020 | 48810
Previous Employer 2 | Quatrro BPO | Senior Solution Engineer | 28th of Apr 2018 | 43555

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will refresh the browser.
I will try to open any other website to make sure if the Internet is working fine or not.
I will try to optimize the Browser to check if its browser related issue.
I will run command ping www.ndtv.com -t through command prompt to check if the website is working fine or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on the speaker.
1. Tap on setting icon from the menu bar.
2. From the settings icon, I will tap on connection.
3. From the connection>>>tap on Bluetooth to turn it on.
4. It will search for the available Bluetooth devices, once the Bluetooth speakers found, tap on connect. It will ask to pair the device if you are trying to connect it for the first time. Once done the Bluetooth speakers would get connect with the cellphone.

What according to you makes you a good candidate for customer service or technical support job? | 1. I am honest, dedicated, hardworking and loyal professional.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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