Subject: Tech Support Candidate - Sweta Thakur
From: Sweta Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:56:03 -0400

| | Tech Support Test

Name | Sweta Thakur
E-mail | [email-masked]
Phone Number | (+91) 8101759725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Technical support | Currently working | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, I will check the internet connection, if it is connected or not or the speed is good or not.
2. If connected, I will clear the cookies.
3. Still shows error, then I will try to open the same link on different browser.
3. Still shows error, then its important to know the exact error, sometime server is down or could be another issue. It is important to read the error, this will help to resolve the issue.

Depending on the type of error, the issue could be resolve.

Example : if error is 405 then this status code indicates that the request method is known by the server but is not supported by the target resource.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings on phone
2. scroll down to Bluetooth
3. activate Bluetooth setting
4. Bluetooth goes in to search mode

1. go to your BlueTooth speaker, make sure it’s fully charged.
2. activate blue tooth speaker
3. check back on the blue tooth setting on your phone.
4. Bluetooth speaker will appear .Tap on the Bluetooth speakers name, activated should or something similar appear,.
Its connected now.
You are all set.

What according to you makes you a good candidate for customer service or technical support job?

I have a good communication skills.
I am a friendly person, I treat customer as their support, their friend and not just as customer. I build such impression that they trust my words and yes, I stand to what I promise them to fulfil.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |