Subject: Tech Support Candidate - Rohit Banerji
From: Rohit Banerji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:52:38 -0400

Tech Support
Test

Name

Rohit
Banerji

E-mail

[email-masked]

Phone Number

(91) 8178938210

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida Sector 44

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Thermo Chem

Associate
Lead

01/11/2021

25000

Previous Employer 2

Paytm Payments Bank

Associate

28/06/2019

16000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) I will restart my Device. Many basics problems
can be solved by restarting your device. This clear caches, and forces the
device to reload the web page you may be having issue with.

2) I will make sure my internet connection works with the required speed.

3) I will check if the website is down for everybody or just me.

By following this basics steps the issue must be resolved.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on bluetooth speaker in pairing mode.

2) I will go to setting option in my phone and select the bluetooth option.

3) Check for the available devices.

4) Click on the name of the speakers bluetooth.

5) The devices will be paired by clicking on the yes option.

6) I am now connected to the speaker and can play music.

What according to you makes you a good candidate
for customer service or technical support job?

Following
are the traits that makes me good candidate for customer service and technical
support job :-

1) Being tech-savvy.

2) Communication Skills.

3) Good listener.

4) Positive attitude.

5) Attentiveness.

6) Stress management.

On a scale of 1 - 5 please rate your fluency in
spoken English

4