Subject: Tech Support Candidate - Md Absar Alam
From: Md Absar Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:43:28 -0400

| | Tech Support Test

Name | Md Absar Alam
E-mail | [email-masked]
Phone Number | (91) 9716859135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ms office 2013,2016,2019,365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services | IT Engineer | | 23500
Previous Employer 1 | IBM | Technical support | | 21000
Previous Employer 2 | Mentasoft | Desktop support Engineer | | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step Have checked the cookies of browser and clear all cookies then clean history of browser and check internet connectivity also check URL then check network permission of this browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to main menu of phone then search the blutooth
Open and search the speaker name showing in search bar then click to connect blutooth

What according to you makes you a good candidate for customer service or technical support job? | Knowledge of technical support good behaviour and coordinate with team and good work in company smoothly work in industry
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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