Subject: Tech Support Candidate - Manoshi Dhar
From: Manoshi Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:40:15 -0400

| | Tech Support Test

Name | Manoshi Dhar
E-mail | [email-masked]
Phone Number | (793002) 6033178971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon, haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I ever come through such situation, I will fix my browser by updating my browsing applications, I will also check my internet connections, I will refresh my browsers too.
Last but not the least, I will also give a check whether the device by which I am browsing is in a healthy condition or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will switch on the icon of Bluetooth which shows up in the tool bar of my mobile phone, than I will switch on the speaker making sure it is in the respected frequency which is required for a Bluetooth connection. After that, I will search for the speaker's name/ model on my pairing section of the Bluetooth icon and than I will click on the model/ name of the speaker and pair it up.
What according to you makes you a good candidate for customer service or technical support job? | Communication, good command over speaking skills in the given required languages required and a decent and convincing voice which helps the customers to the get the service comfortably.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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