Subject: Tech Support Candidate - Areeba Saeed
From: Areeba Saeed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:36:00 -0400

| | Tech Support Test

Name | Areeba Saeed
E-mail | [email-masked]
Phone Number | (91) 8130081645
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vaishali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps are -
Restart your conputer
Try loading the site in a different browser
Temporarily disable your antivirus program
Reset your modem and router
Ensure that there is no parental control

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-switch on your Bluetooth speakers
2-turn on bluetooth in ur phone
3-search for the device
4- tap on the device’s name
5-connected

What according to you makes you a good candidate for customer service or technical support job?

1-patience
2-Good listening skills
4-Creativity
5-decision- making
6-conflict resolution
7-adaptability
These are some of the many things that makes someone a good candidate for customer service or technical support, job

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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