Subject: Tech Support Candidate - Jivitesh Malik
From: Jivitesh Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:17:15 -0400

| | Tech Support Test

Name | Jivitesh Malik
E-mail | [email-masked]
Phone Number | (981) 8774365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Sales

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | IENERGIZER | Sales Executive | June | 24750
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Basic issues regarding a computer(s)  can be manually settled by first step as Re-start the The device Computer/Laptop
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We open the option called settings, the choose the option Bluetooth after that we go to pair A Device on our phone and also keeping the speaker on we will be able to see the name of the Bluetooth speaker device in our pairing list and we can connect the speaker directly from that option.
What according to you makes you a good candidate for customer service or technical support job? | I have confidence in my Communication and my will power to convince people by first actually listen to the problems carefully and then give out options for the customer that can be selected by the customer in order to help or get their problems resolved .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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