Subject: Tech Support Candidate - Jyoti Saini
From: Jyoti Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:17:11 -0400

| | Tech Support Test

Name | Jyoti Saini
E-mail | [email-masked]
Phone Number | (91) 8707257912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 41
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Altruist technologies | Support Engineer | July 30 | 16k
Previous Employer 2 | Ienergizer | Support Engineer | Oct 25 | 23k

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will read the error description and try to understand what went wrong then I will take necessary steps to troubleshoot the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open bluetooth speaker and set it on bluetooth mode, check bluetooth name of device
Then open bluetooth on my mobile and pair with the bluetooth speaker by speaker bluetooth name

What according to you makes you a good candidate for customer service or technical support job?

Understanding the problem
Communication with the customer
Knowledge of troubleshooting

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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