Subject: Tech Support Candidate - Sapna Jain
From: Sapna Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Nov 2021 06:07:18 -0400

| | Tech Support Test

Name | Sapna Jain
E-mail | [email-masked]
Phone Number | (+91) 6283575147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra Flipkart Process | Process Trainer | 1 month notice | 39000
Previous Employer 1 | Global Opportunities | Communication Trainer | 1 July 2019 | 27000
Previous Employer 2 | PYRAMID COLLEGE | Communication Trainer | 2017 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NA
Please list the steps to connect a Bluetooth speaker to your mobile phone. | NA

What according to you makes you a good candidate for customer service or technical support job?

Sincerity and commitment good communication skills and fluency in language.
An agent need to be empathetic towards customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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